Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help make it better. Below is everything you need to know about returning an item.

1. How Long Do I Have?

You have  14 or 30 days from the date you receive your order to request a return. After this window has passed, we unfortunately cannot offer you a refund or exchange.

2. Condition of the Item

To be eligible for a return, your item must be in the same condition that you received it. This means:

• It must be unworn, unwashed, and unused.

• All original tags, packaging, and accessories must be attached and included.

• The item must be free of any scents, stains, or signs of wear.

3. How to Start a Return

To start a return, simply send us an email at [email protected]. Please include your Order Number and the reason for the return. We will reply with instructions on where and how to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs

Unless the item is damaged or we made a mistake with your order, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we will send you an email to let you know it has arrived. We will also notify you if the refund is approved.

If approved, your refund will be processed automatically to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Damaged or Wrong Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you receive the wrong thing, contact us immediately at [email protected] so we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

8. Questions?

If you have any questions about how to return your item, just reach out to us:

Email: [email protected]

Website: https://officialrickowens.com/